PROCESSING TIMES/SHIPPING TIMES:
USA- Orders take 1-3 business days to ship out and approximately 1-6 business days to be delivered.
International- Orders take 1-3 business days to ship out and delivery time varies per country. You can expect your package to arrive in approximately 1-6 weeks. Additional customs and fees may be charged and these fees are not included in the shipping cost. You may or may not have to pay your postal office once the package arrives in your country.
INCORRECT ADDRESS/ LOST MAIL:
Once a package is shipped out, the responsibility it under USPS. If your address is correct and it was marked “delivered”, please content your local USPS or postal office with the tracking number and they may be able to assist you. You can file a missing mail claim on the USPS website and they can help relocate the package. USPS Customer Service: +1 (800) 275-8777
Contact us with your correct address along with order number and name. If the package has not shipped out, we can change the address for you. If it has already shipped out, you will need to contact USPS for help. We are not responsible for incomplete or incorrect addresses.
We make sure to protect all our slime in bubble wrap layers but USPS is sometimes aggressive in handling packages. If your slime is not salvageable, please contact us with your order number + photos of the damage and we will see how we can help!
Due to the nature of slime and how it melts and mixes together, we cannot accept returns. All sales are final. Exceptions are possible, but not likely and the cost of the goods and shipping will not be refundable.